How do I cancel my order?

Ivan Chau
Ivan Chau
  • Updated

If you would like to cancel your order, no problem! 


To cancel your order, click here to submit a cancellation request to our Customer Support Team. Or, you can send us an email at with your cancellation request and your order number.


A refund will be issued via the original payment method within just a few business days after the cancellation has been processed. 

Please note that for smaller items or Quick Pick controllers, it is possible that they may be fulfilled sooner than we are able to respond to to your cancellation request. 


*If your Custom Controller order has not started the production process, a full refund will be issued. 

*If your Custom Controller order or Quick Pick Controller has already entered production, a 15% restocking fee for cancelling your order will be deducted from your refund.. This restocking fee has been introduced as a result of inventory constraints as we enter a new generation of gaming, thank you for your understanding.



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