What is your return policy and where do I submit a form?

All custom controllers have a money-back guarantee within 30 days of delivery. We will accept your controller for return so long as it satisfies our Return Policy and after a 15% return fee.

Please see the following link for our full return policy (here)

RMA Submission Form: https://battlebeavercustoms.com/apps/redo/returns-portal/login

Upon approval of Warranty Repairs or Return requests, products must be shipped to Battle Beaver no later than 7 days after the request is approved unless otherwise noted.

*A 15% restocking fee for returning the items of your order may be deducted from your refund once processed. This restocking fee has been introduced as a result of inventory constraints as we enter a new generation of gaming, thank you for your understanding.

Non-refundable services include but are not limited to:

• Expedited build speed (Beaver Boost)
• Personalization items (i.e engraving, case tags)
• OrderProtection services
• Repair and Upgrade services
• Shipping costs will not be refunded (including RTS costs).

If your controller has been Returned-To-Sender your refund will not include the return shipping costs incurred. If a significant amount of time has passed since the initial payment of your order, we may only be able to refund your order with store credit.