Our Warranty Policy
You may notice a shiny little sticker on your controller, this is a security measure put in place to deter tampering with our work should your controller begin to have issues. Any opening or internal tampering with the controller will void your warranty. Our Standard 30-day warranty covers any defect or malfunction resulting from the build process and does not cover issues caused by external heat, moisture, and/or physical damage that is observed within the warranty period.
The warranty includes but is not limited to:
- non-registering buttons or smart modifications
- stick drift (when drifting at default deadzones)
- remapping issues
- shell deformities
- and/or D.O.A's.
Warranties regarding mic and charging port issues caused by physical damage are evaluated on a case-by-case basis. On occasion, issues may be able to be resolved by the customer with guidance from our support staff that will not void warranty.
Warranty Repairs Process and Links
If you would like to send your controller back to us for a warranty repair, please fill out the RMA form linked at the bottom of this page.
Once you have submitted your RMA form it will be reviewed by a member of Customer Support and will be either approved or denied. If you are approved for warranty repairs to be made, you must send in your controller within a reasonable amount of time (usually 5 business days) for the warranty work to be applied.
Domestic customers (USA only) will be provided with a pre-paid shipping label with which you may ship your controller back to us. For international customers, we ask that you ship the controller back to us via your preferred shipping carrier and method along with a receipt for the shipping costs. A maximum of $25 USD will be refunded back to you as reimbursement for the shipping costs to us (applies to warranty repairs only, not items sent back for return).
Once we have received your controller at our facility it will be checked-in, thoroughly tested, and investigated by one of our repair technicians, who will then create a $0.00 invoice for you to review and confirm. (Additional costs may be included where necessary). Once you have confirmed the invoice, your controller will be entered into our expedited warranty repair queue.
The turnaround time for warranty repairs are dependent on current order volumes but generally are completed and returned within 5-7 business days from when your controller is received and processed.
If you have any general warranty questions and concerns, please submit a request, and a member of our Customer Support team will assist as soon as we can!
What is NOT covered by warranty?
- Physical component damage
- KontrolFreek Performance grips
- Preference changes (ex. relocating rear buttons, reverting to Stock modifications, etc.)
- Any controller that has been opened within the warranty period.